Junior Support Assistant

Contract: Permanent

Salary: £18,000 to £22,000 depending on experience


The role will involve dealing with clients and ensuring all IT application support needs are fulfilled within the agreed service level agreement. You will need to manage client’s expectations through clear and concise communication. A proactive approach to this role is required with an expectation that the suitable candidate has the ability to troubleshoot and project manage using our chosen issue tracking product.

Role Description:

  • Deliver a high quality and responsive customer support service to clients for our software applications
  • Take ownership of support tickets from the initial support call logged
  • Troubleshoot and resolve issues where possible.
  • Log in remotely to resolve onsite issues.
  • Document and escalate software issues
  • Provide regular client updates throughout support ticket lifecycle
  • Data management and reporting
  • Testing new development functions

 Minimum Requirements:

  •          Excellent telephone manner and communication skills
  •          A logical, analytical and inquisitive nature
  •          Evidence of good level of computer skills
  •          Ability to work on own initiative
  •          Excellent Time Management Skills
  •          Excellent eye for detail

The Junior Support Assistant will provide a pivotal role in the current growth of the company across a variety of clients covering many different industries. They will be required to investigate and understand the systems and their functions while clearly communication with our clients. Internally they will be working closely with all Account Managers keeping them informed on system development user acceptance testing progress.

To apply for this position, please forward your CV and a covering letter to

Posted: 28/08/2018

Posted: 5/30/2017 1:34:45 PM